Equi-Tee Forks are manufactured to the highest standards and our goal is to provide a reliable product. In the unlikely event that a problem arises when you start using your purchase, we have a warranty in place to cover those repairs, often at no cost.
Providing you with the best possible warranty service requires the following:
Warranted parts are required to be returned for inspection and the owner is responsible for shipping during this warranty period. If a part is found to be defective, we may issue a credit of up to $20.00 to cover shipping costs.
This warranty does not cover normal wear and tear, or damage caused by use, abuse or accidents. It generally covers only defects in manufacture that are not related to wear.
Since the warranty is date specific, it is important that you provide us with an original sales invoice.
Any return for repair where we send a call tag for the return shipping requires that you re-package the unit in the original box, with the original supplied packaging. This is the only assurance that the products are not damaged during shipment.
All returns for repair require a returned goods authorization (RGA) number to be affixed to the box prior to shipment. Please contact us at 541 826-8301 for this RGA number.
At our discretion, we may repair, replace or refund the purchase price of the item.
Commercial accounts are defined as any user with five or more horses.
FLEX'N FORK - 90 Day / 13 Month Extended Basket Warranty:
Every Equi-Tee Fork is warranted against defect in manufacture for all components for 90 days in residential use or 45 days in commercial use, from the date of purchase. An extended warranty period of 13 total months for residential use and 3 total months for commercial use is effect for the basket TINES against breakage. Warranted parts may be required to be returned for inspection and the owner is responsible for shipping during this warranty period. This warranty does not cover normal wear and tear, or damage caused by use or abuse.
SHAKE'N FORK WARRANTY 90 Day / 13 Month Basket and Electronics:
Every Equi-Tee Fork is warranted against defect in manufacture for all components for 90 days in residential use or 45 days in commercial use, from the date of purchase. Components include the electric motor, gearbox, basket (excluding tines), handle-pole, grip and motor lever. An extended warranty period of 13 total months for residential use and 3 total months for commercial use is effect for the recharger, electronics, batteries. The basket TINES are warranted against breakage during this time. Warranted parts are required to be returned for inspection and the owner is responsible for shipping during this warranty period. This warranty does not cover normal wear and tear, or damage caused by use or abuse.
AFTER WARRANTY EXPIRATION REPAIRS:
Most repairs after the warranty periods expire are due to normal wear and tear or accidents, but we can repair almost any item at a nominal cost. In some cases we may elect to offer an extended warranty, but we cannot determine this until we receive the product back for inspection. We have sold 1000's of these units and we know what is "normal" function and what is not and try to be fair with our determination.
We are not liable for any other costs related to the failure of this product other than the purchase cost of the item.
Our warranty is subject to change without notice. We honor the warranty in place at the time of purchase.
RETURN FOR REFUND POLICY
Parts must be returned NEW and UNUSED. If you purchase a fork/rake and upon receipt find it totally unsuitable, with prior approval you may return it for up to a full refund of the purchase, less any third party costs. Any return must be authorized within 14 days of receiving the product as verified by the shipper delivery date. There will be no returns after that date. To prevent shipping damage they must be returned in the original box using the original packaging. They must be undamaged upon our receipt.
We only offer a very limited return refund once an item has been used or damaged, so be sure that your fork/rake will function in your application before you purchase or use it.
We will usually honor a return request, but if the item has been used and is not re-sellable, we will only offer a partial refund. Once we receive your item back, we will evaluate if any of the parts can be refurbished and adjust the refund according to that.
We ONLY refund the original purchase price of the product as shown on an invoice. We do not refund shipping, Amazon, Ebay, or any other third party fees paid in connection with the purchase.
Effective January 1, 2015
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